Your privacy is our priority. This policy transparently explains how squeenvip collects, uses, stores, and protects your personal information when you use our platform.
Our Privacy Commitment
Every layer of the squeenvip platform is built with data security as a priority — not just a formality.
All data transmitted between your device and squeenvip servers is protected by 256-bit SSL encryption — the same security standard used by leading banking and financial institutions in Malaysia.
Your personal data is stored on servers protected by strict access controls, continuous monitoring, and automatic backups. No squeenvip staff member may access your data without proper authorization.
Squeenvip does not sell, rent, or transfer players' personal information to any third party for commercial marketing purposes without your explicit prior consent.
You have the right to access, correct, download, or request deletion of your personal data at any time through your squeenvip account or by contacting our team directly.
The squeenvip Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring all data processing complies with the legal requirements applicable in this country.
You can manage your marketing communication preferences at any time. Opt in or out of squeenvip promotional notifications through your account settings — no hassle required.
Welcome to the squeenvip Privacy Policy. This document explains in detail how squeenvip ("we", "Platform", or "Company") manages the personal information you provide or that we collect when you use the squeenvip platform, including the website, mobile app, and all related services.
This policy applies to all squeenvip users, including registered players, website visitors, and anyone who interacts with the platform or our team through any communication channel. By using squeenvip, you agree that your personal information will be processed in accordance with this Privacy Policy.
Squeenvip takes data protection responsibilities seriously. We don't simply comply with legal requirements — we believe that respecting player privacy is the foundation of the long-term trust that builds a meaningful relationship between the platform and our player community.
Squeenvip collects personal information from you through several methods depending on how you interact with our platform. The following are the categories of data we collect:
| Data Category | Sample Information | Collection Methods |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad number, KYC selfie photo | Account registration & KYC process |
| Contact Information | Email address, phone number, residential address | Registration form & profile updates |
| Financial Information | Bank account number, bank name, deposit & withdrawal transaction records | Deposit, withdrawal & KYC process |
| Platform Activity Data | Game history, betting records, bonus usage, login logs | Automatically generated during use |
| Technical Data | IP address, device type, web browser, operating system, screen resolution | Cookies & tracking technologies |
| Communication Data | Support chat records, emails, and feedback submitted to us | Interactions with the support team |
Squeenvip only collects data that is strictly necessary for the stated purposes. We do not collect sensitive information such as advanced biometric data, health records, or religious information unless required by law or with your explicit consent.
The personal data we collect is used solely for legitimate purposes directly related to delivering the best squeenvip experience to you. The following are the key purposes for which your data is used:
Squeenvip does not sell or rent your personal data to any third party for marketing purposes. However, there are limited situations where we need to share certain information with the following parties:
All third parties we work with are bound by strict data protection agreements and are only permitted to use your data for the specific purposes agreed upon with squeenvip.
Squeenvip continuously invests in high-grade security infrastructure to ensure your personal data is always protected. Key security measures we implement include:
All data transmitted between your device and squeenvip servers is protected by TLS 1.3 protocol and 256-bit SSL encryption, ensuring no third party can intercept or read your information in transit.
Sensitive data such as banking information and KYC documents is stored encrypted at rest using AES-256 algorithms on servers protected by layered access controls.
Squeenvip offers two-factor authentication for all player accounts. We recommend enabling this feature for an additional layer of protection against unauthorised access to your account.
Squeenvip's automated monitoring system operates 24/7 to detect any suspicious activity, intrusion attempts, or abnormal access patterns in real time.
Squeenvip conducts regular security audits and penetration testing through independent security experts to identify and address any potential system vulnerabilities.
While we take all reasonable steps to protect your data, no digital security system can be guaranteed 100% secure. In the event of a data breach that affects you, squeenvip will notify you within the timeframe required by applicable law.
Squeenvip uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality or user experience of the squeenvip platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international privacy principles, you have the following rights regarding the personal data held by squeenvip:
You have the right to request a copy of all personal data squeenvip holds about you in a readable format.
You have the right to request correction of any personal data that is inaccurate, outdated, or incomplete.
You may request deletion of your personal data, subject to applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
You have the right to receive your personal data in a structured, reusable electronic format.
In certain circumstances, you may request that squeenvip restrict how we process your personal data.
To exercise any of the above rights, please contact the squeenvip privacy team via email [email protected]. We will process your request within 14 business days and notify you if additional time is needed for more complex requests.
Squeenvip retains your personal data for as long as necessary to fulfil the original purpose of collection and to comply with legal obligations. Our general data retention guidelines are as follows:
Squeenvip is a platform exclusively for adults aged 18 and above. We do not intentionally collect, store, or process any personal data from individuals under the age of 18.
If we discover that personal data of a minor has been collected without proper age verification, we will take immediate action to delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to squeenvip are asked to contact us immediately via [email protected].
Squeenvip also supports a Responsible Gaming programme that includes child protection measures. More information is available at the Responsible Gaming page us.
The squeenvip platform contains links to third-party websites and services such as game providers, payment gateways, and digital wallet providers. This Privacy Policy applies to the squeenvip platform only.
When you leave the squeenvip platform to use third-party services, you are subject to those third parties' privacy policies. squeenvip is not responsible for the privacy practices, content, or security of any third-party websites or services.
We recommend reading the privacy policy of each third-party service you use alongside squeenvip — especially payment providers and digital wallets — to understand how they handle your data.
Squeenvip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or relevant technological developments.
You will be notified of any significant amendments via:
Your continued use of the squeenvip platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to close your squeenvip account before those changes take effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or how squeenvip handles your personal data, our privacy team is ready to assist.
We are committed to responding to all privacy-related enquiries within 14 business days. For more complex data rights requests, we will provide a status update within 7 business days, even if the full process takes longer.
If you believe squeenvip has violated your data protection rights and are unsatisfied with our response, you have the right to lodge a complaint with the Malaysian Personal Data Protection Department or the relevant regulatory authority in your jurisdiction.